Privacy policy
This policy explains how AIBotLab ("we", "us") handles personal data. AIBotLab is operated by Priyesh Pranjal as a sole proprietor in India. You can reach us at info@aibotlab.in or on WhatsApp at +91 81716 02485.
1. Visiting aibotlab.in
- This website does not use cookies, advertising trackers or analytics tools. It does not set any identifying storage in your browser.
- Fonts and the 3D graphics library are served from our own site, not from third parties.
- Our hosting provider (Cloudflare) receives your IP address and technical request details to deliver and protect the site. This is standard for any hosted website, and Cloudflare keeps its own logs under its own policy.
- Links to WhatsApp, YouTube and our demo sites leave this website. Those services apply their own privacy policies once you click.
2. Asking for a quote
The quote form asks for your name, email, business name, country, the service you are interested in and an optional message. When you press the button, these details are sent securely, without leaving this page, to our form service (FormSubmit), which emails them to our business inbox. FormSubmit handles them only to deliver that email under its own privacy policy. The website itself does not store them, and no cookies or tracking are involved. If sending fails, the page offers to open your own email app instead. Messages you send by email or WhatsApp reach us through your email or WhatsApp provider.
| Purpose | Data | Legal basis (where GDPR-type law applies) | How long we keep it |
|---|---|---|---|
| Reply to your enquiry and prepare a quote | Name, email, business, country, message, phone (WhatsApp) | Steps at your request before a contract; our legitimate interest in answering business enquiries | Up to 24 months after the last contact, unless you ask us to delete it sooner |
| Deliver a contracted service | Business details you give us, billing details | Performance of a contract | For the contract, plus the period the law requires us to keep financial records |
| Keep records, prevent fraud, handle legal claims | Correspondence, invoices, payment references | Legal obligation; legitimate interest | As required by law |
3. Business outreach
We sometimes contact businesses about our services, using business contact details published by the business itself. We honour opt-outs immediately: reply "stop" or email us and we will not contact you again. See also our regional data protection notes.
4. AI receptionists we build for clients
When a visitor chats with an AI receptionist on a client's website or WhatsApp number, the conversation may include a name, phone number, email address, reason for contact and preferred appointment time. This information may reveal health-related details (for example, a dental appointment). We process it only on the client's instructions, to book, reschedule or cancel appointments, record leads, and send alerts to the client. Clients must give visitors their own privacy notice and tell them they are talking to an AI (see our AI notice). We ask clients to configure the service to collect only what is needed. Visitors should not enter payment card numbers, government ID numbers or detailed medical information into the chat.
5. Who we share data with
We use service providers to run our business and the services we build. They are listed on our subprocessors page. We do not sell personal data and we do not share it for advertising. We may disclose data if the law requires it, to protect rights and safety, or in a sale or restructuring of our business (with notice to you where required).
6. International transfers
We are based in India, and our providers operate in several countries. When personal data from the UK, EU/EEA, Switzerland or other regions with transfer rules is processed outside those regions, we rely on the safeguards that apply, such as adequacy decisions, standard contractual clauses or the provider's certified transfer mechanism. Contact us for details.
7. Security
We use access controls, separate accounts for each tool, encrypted connections (HTTPS) and limit who can see client data. No online service is perfectly secure. If a breach affects personal data we are responsible for, we will notify the people and authorities required by law without undue delay. For client services, we notify the client so they can meet their own duties.
8. Your rights
Depending on where you live (for example under the GDPR, UK GDPR, the UAE PDPL, Australia's Privacy Act, New Zealand's Privacy Act, California's CCPA/CPRA, Canada's PIPEDA, Singapore's PDPA or India's DPDP Act) you may have the right to:
- know whether we hold your data, and get a copy;
- correct inaccurate data;
- delete your data, or limit or object to certain uses;
- receive your data in a portable format;
- withdraw consent at any time, where we rely on consent;
- complain to your local data protection authority;
- not be treated unfairly for using these rights.
Email info@aibotlab.in to use these rights. We may ask you to confirm your identity, and we aim to respond within 30 days. If your data sits in a client's AI receptionist, we will pass your request to that client, who decides how to respond.
California residents: we do not sell or share personal information as those terms are defined in the CCPA/CPRA, and we do not use it for cross-context behavioural advertising.
9. Children
Our website and services are for businesses and are not directed at children under 16. We do not knowingly collect their data for our own purposes. If you think a child has sent us personal data, tell us and we will delete it.
10. Grievance contact (India)
Grievance contact for the purposes of Indian law: Priyesh Pranjal, AIBotLab, info@aibotlab.in. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.
11. Changes
We will update this page when our practices change and change the date at the top. For material changes affecting clients we will also tell them by email.
12. Automated processing
The AI receptionists we build process messages automatically to answer questions and manage bookings. They do not make decisions that have legal or similarly significant effects on people. A person at the business makes those decisions. You can ask the business, or us, for human review of any interaction.
13. Additional information for California residents
In the last 12 months we collected the following categories of personal information through this website and our business contacts: identifiers (name, email address, phone number); commercial information (the service a business is interested in); and professional information (business name and country). We collect them directly from you, to reply to your request, deliver contracted services and keep business records. We disclose them to the service providers listed on our subprocessors page. We do not sell or share personal information, and we do not knowingly collect personal information of consumers under 16. You may request to know, delete or correct your information, and you will not be treated differently for doing so (see section 8). An authorised agent may make a request for you with your written permission.
14. Overseas recipients and our representatives
Our team is in India. Personal data may be processed by our providers in India, the United States, the European Union and other countries (see subprocessors). If you are in Australia, this means information may be disclosed to overseas recipients, and we take reasonable steps to make sure they handle it in line with your local privacy law. If a law requires us to appoint a local representative or data protection officer where you live, we will list them on our business details page. Until then, send any request to info@aibotlab.in.