Refunds and cancellation
Setup fee
- The first 50% is due before we start building. It pays for the work we begin straight away (training the bot, connecting your tools, building flows). Once building has started, it is not refundable.
- If you cancel before we start building, we refund the amount you paid, less any transfer fees.
- The second 50% is due on delivery. After delivery and testing, it is not refundable. If something does not work as quoted, we fix it at no extra charge first. If we cannot fix it within a reasonable time, we will agree a fair partial refund with you.
Monthly hosting
- Monthly hosting starts on the day the bot goes live and is billed in advance.
- You can cancel at any time with 30 days' written notice. Hosting is not refunded for a period that has already started, and the bot stays live until the end of the paid period.
- If hosting is not paid, we may switch the bot off. Your data stays available for export for 30 days.
Upgrades and downgrades
You may upgrade at any time and pay only the difference. Downgrades take effect from the next billing period.
Founding-client offer
If you received the no-setup-fee Founding-client offer, no setup fee is charged. Monthly hosting is payable from day one. If you ask us to remove your testimonial later, you keep the service.
Service problems
If the bot stops working because of something we control, we will fix it as a priority and, if the outage is significant, credit the affected days against your next hosting payment. Outages of third-party platforms are not refundable, but we will help you work around them.
Consumer cancellation rights
Our services are sold to businesses. If you are buying as a consumer in a country with mandatory cooling-off or cancellation rules, those rules apply. In some countries you give up the cooling-off right once we start work at your request. We will tell you in the quote where that applies.
How to ask
Email info@aibotlab.in with your business name and what you need. We reply within 2 business days. Refunds are paid by the same method you used where possible, within 14 days of agreement.