Subprocessors and service providers
These are the service providers we currently use. Which ones apply to you depends on the bot we build. We choose providers carefully and require appropriate data protection terms. Each provider decides where it stores data, so please check its own documentation for locations.
| Provider | What it does for us | Data involved |
|---|---|---|
| Botpress | Chatbot platform that runs the conversation | Chat messages, visitor details given in chat |
| n8n (n8n cloud) | Workflow automation that connects the bot to your tools | Booking, lead and order details passing through workflows |
| Google (Calendar, Sheets, Gmail) | Appointments, record keeping and email confirmations or alerts | Names, contact details, appointment details, order details |
| Twilio / WhatsApp (Meta) | WhatsApp messages to customers for bots that use WhatsApp | Phone number, message content |
| Cloudflare | Hosting and security for aibotlab.in and demo sites | IP address, request logs |
| FormSubmit | Delivers the website quote form to our inbox as an email | Name, email, business, country, message, consent record (website enquiries only, not client bot data) |
| Razorpay / Wise / your bank | Receiving payments | Billing and payment details of clients |
| Our email provider | Email for info@aibotlab.in | Enquiries and correspondence |
We will update this list when it changes. Clients who have signed a data processing agreement receive notice of material changes in line with that agreement and may object on reasonable data protection grounds.